Healthcare Provider Improves Business Continuity for Critical Applications

Learn how Recovery Point utilizes resiliency management services to quickly restore business processes.

  • Overview

    The client is a medical services provider based in the Southern United States. Serving over 15,000 patients annually, the provider began operations over two decades ago with the mission to provide high-quality preventive and primary health care to medically underserved and uninsured people.

  • Challenge

    Due to the more rural settings of the client’s medical facilities and data centers, they are more prone to natural disasters, especially ice storms, that can result in business interruptions. It was crucial for the client to be always online to provide necessary medical services to their patients, and to maintain the integrity of their highly regulated data.

  • Solution

    Recovery Point provides the client with Veeam offsite backup and recovery, enabling the client to quickly restore lost data and resume business operations following any disruption. Recovery Point’s purpose-built disaster recovery center is Uptime Institute Tier III Construction Certified, ensuring the security of the client’s critical IT assets.

    In addition, the client uses Recovery Point’s Managed Resiliency service — an advanced DR solution that restores business processes at the mission-critical application level, not just at the data and server levels like legacy DRaaS services. By leveraging IT orchestration and automation software, Managed Resiliency offers real-time visibility and tracking of disaster recovery events.

  • Results

    Recovery Point provides four fully managed and supported testing exercises per year, ensuring that the client can recover from any disaster, whether naturally occurring or caused by bad actors. Managed Resiliency comes with a dashboard that offers a dynamic view into server and application recoveries as well as tracking end-user testing requirements. This feature is proving to be an asset to the client’s IT team, freeing up valuable time to focus on their core business objectives. The client’s Chief Information Officer stated, “I have utmost confidence in RPS and appreciate the partnership between our companies.”

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