Health Services Company Bolsters Recovery Capabilities with Recovery Point DRaaS and Hosting Services

Learn how Recovery Point helped a health services company improve their RTOs and RPOs.

  • Overview

    The client is a US-based health services company, serving customers nationally. The company had no prior vendor for Disaster Recovery as a Service (DRaaS), having always handled their DR internally with Active/Active Configuration.

  • Challenge

    Following a minor event in 2021 that left production systems partially unavailable, the client determined they now needed a formal DR solution in the event of a multiple data center disaster, highlighting the necessity for a tertiary backup site. In search of a DRaaS provider, the client asked Gartner for their list of the top 5 DRaaS providers, leading them to Recovery Point. Recovery Point’s flexibility on requirements, detailed planning, multi-technology support, and celebrated hands-on customer support were key deciding factors in the client awarding the contract to Recovery Point.

  • Solution

    Recovery Point now supports the client’s complex heterogeneous environment seamlessly, which includes IBM iSeries and Power Systems, AIX, and physical and virtual x86.

    Recovery Point also provides the client with cleanroom solutions for secure and isolated data analytics, hot-site equipment to stand up recovery sites quickly, and hosting services. During their time with Recovery Point, the client expanded their hosting footprint and continues to further improve their DR plan and recovery capabilities.

  • Results

    The client now benefits from annual assisted DR testing, ensuring that they are able to fully recover within the established RTOs and RPOs. The client cited Recovery Point’s proactive, accessible hands-on support team as a key differentiator. With an 86+ NPS score for customer loyalty and satisfaction, Recovery Point’s 100% onshore support for solution design, delivery operations, and testing is industry-leading.

    Recovery Point is one of the few hosting and colocation operators in the United States with multiple data center sites certified by the Uptime Institute for Tier Ill Constructed Facility infrastructure. Recovery Point facilities are home to a broad spectrum of public and private sector clients and are audited regularly against key national standards for site, network, and data security, including SOC2, PCI-DSS, and others.

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